Careers at Level 10 Technology

Our passion is to build a great company with great people and great results!

We like each other and really like what we do. We value our employees. We live and breathe core values in everything we do – holding each other accountable, trusting one another and working toward one unified goal of delivering worry free technology that protects and grows our clients’ business.

Joining the Level 10 Technology team is an awesome opportunity for someone who:

  • Wants a company that truly CARES about its employees and clients
  • Loves a fast-paced, NO DRAMA environment
  • Is extremely detail oriented and appreciates PEOPLE who take an organized, systematic approach to achieving success
  • Likes to contribute ideas and be part of a team of TRUE professionals
  • Is RESULTS driven

Level 10 Technology Core Values

  • BE AWESOME
  • BE HUMBLE
  • DO THE RIGHT THING
  • STRIVE FOR EXCELLENCE
  • DELIVER WOW

If you are interested in joining our team, take a look at the currently opened positions available at Level 10 Technology:

We Have An Urgent Need For A TRUE Outside Sales Pro With At Least 5 Years’ Experience In Closing Business-To-Business Sales

If you are a TRUE SALES PRO…a CLOSER …a salesperson who ISN’T AFRAID or too timid to ask for the order…who doesn’t get emotional when they’re told “no” …who is unabashed about getting a prospect to BUY…who is HUNGRY to work someplace where you can make six figures, without a cap and without all the other B.S. you have to deal with at most companies, read on.

I’m looking for an Outside Sales representative who is not afraid to SELL and CLOSE a deal. I realize that eliminates about 99% of the people reading this, who are too soft, too afraid, too timid and carrying too much baggage to close sales. But if you ARE in the 1% who THRIVES on closing sales and making money, we need to talk.

WHY WORK HERE?

  • For starters, you have true potential to make a lot of money. We won’t screw with your commission, cap you or jerk you around by finding ways to get out of paying you the commission you’ve earned.
  • Second, we’re a fabulous technology solutions firm that knows how to presell prospects and give you tools that help you close sales.
  • Third, you’ll work with a great team of people that loves to have fun while growing a business.

I know that GREAT salespeople are extremely rare, so when we find one, we’ll treat you right, with the respect, support and earning potential you deserve. And finally, we’re constantly GROWING. If you’re “entrepreneurial,” you’ll be super-excited about the many opportunities we’re swimming in. We just need to find the right person.

This is a full-time position based in our Clarksville, TN office. Compensation is base salary + commissions. As an employee, you will qualify for our fully paid health insurance package and cell phone bonus. You MUST be based within driving distance and a US citizen (sorry, no exceptions). This is an awesome opportunity for someone who:

  • Loves a faster-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
  • Wants to work at a company where we will invest heavily into your personal and professional development, as well as into marketing to assist you in closing and selling.
  • Appreciates people who take an organized, systematic approach to achieving success. We have real PROCESSES in place, along with metrics, scripts and tools, to help get you up to speed FAST in selling.
  • Likes the idea of working for a smaller (but growing) company where your ideas and contributions directly impact the company’s success, direction and growth.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education.

Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.

Apply Here

Technical Support Specialist Responsibilities include:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Overview

We are looking for a Technical Support Specialist to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Specialist responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

  • This is a full-time hourly position with some over time required. Starting pay grade will be based on experience level.
  • Company Medical Benefits are available following probationary period.
  • Background check, drug testing and confidentiality agreement is required.

Responsibilities - Technical Support Specialist – Level 1

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. network admin, management, etc.)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Work on client projects as assigned by Project Manager
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients

Requirements - Technical Support Specialist – Level 1

  • Proven work experience as a Technical Support Specialist, Desktop Support Engineer, IT Help Desk Technician or similar role ( 3+ years' experience required)
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Loves a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education

Job Type: Full-time

Education: Bachelor's (Preferred)

Work Location: One location

Apply Here