Careers at Level 10 Technology

Our passion is to build a great company with great people and great results!

We like each other and really like what we do. We value our employees. We live and breathe core values in everything we do – holding each other accountable, trusting one another and working toward one unified goal of delivering worry free technology that protects and grows our clients’ business.

Joining the Level 10 Technology team is an awesome opportunity for someone who:

  • Wants a company that truly CARES about its employees and clients
  • Loves a fast-paced, NO DRAMA environment
  • Is extremely detail oriented and appreciates PEOPLE who take an organized, systematic approach to achieving success
  • Likes to contribute ideas and be part of a team of TRUE professionals
  • Is RESULTS driven

Level 10 Technology Core Values

  • BE AWESOME
  • BE HUMBLE
  • DO THE RIGHT THING
  • STRIVE FOR EXCELLENCE
  • DELIVER WOW

If you are interested in joining our team, take a look at the currently opened positions available at Level 10 Technology:

Technical Support Specialist Responsibilities include:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Overview

We are looking for a Technical Support Specialist to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Specialist responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

  • This is a full-time hourly position with some over time required. Starting pay grade will be based on experience level.
  • Company Medical Benefits are available following probationary period.
  • Background check, drug testing and confidentiality agreement is required.

Responsibilities - Technical Support Specialist – Level 1

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. network admin, management, etc.)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Work on client projects as assigned by Project Manager
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients

Requirements - Technical Support Specialist – Level 1

  • Proven work experience as a Technical Support Specialist, Desktop Support Engineer, IT Help Desk Technician or similar role ( 3+ years' experience required)
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Loves a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education

Job Type: Full-time

Education: Bachelor's (Preferred)

Work Location: One location

Apply Here

CAREER OPPORTUNITY - TECHNOLOGY SALES

You must have prior success selling high end services to top executives and owners of small to medium size companies, in a competitive market against an established vendor. You must be willing to prospect, have exceptional listening skills, be excellent at building relationships, and have consultative selling skills. You must be excellent at finding, qualifying and closing new opportunities. You should be highly motivated, goal oriented and be a high achiever. General working knowledge of technology solutions very helpful. You must have prior income of at least $70,000.

Call Ms. Haley at (931) 645-2322.

Apply Here